Have you placed an order and would like to make a change afterwards? In this article, you will learn which changes are possible and how to request them.
Important: Please contact our customer service team as soon as possible. Changes are only binding once they have been confirmed by our customer service team. A requested delivery date cannot be guaranteed.
Which changes are possible?
Depending on the processing status of your order, we may still be able to adjust certain details:
- Delivery address: A change is possible as long as your order has not yet been dispatched.
- Billing address: A change can be requested through our customer service team.
- Delivery date: A change to the requested delivery date can be requested as long as your order has not yet been dispatched.
- Ordered products: Adding, removing or exchanging products is no longer possible after the order has been completed.
How can I change my order?
Please contact our customer service team as soon as possible after placing your order.
Please provide the following information:
- Your order number
- The requested change
- For a change of address: the full new address
- For a change of delivery date: the desired new delivery date
The sooner you contact us, the more likely it is that we will still be able to take your change into account.
Can I change the delivery date afterwards?
As long as your order has not yet been dispatched, you can request a change to the requested delivery date.
Whether the change is possible depends on the processing status of your order and the available shipping options.
Please note: The new delivery date is only binding once it has been expressly confirmed by our customer service team.
What happens if my order has already been dispatched?
Once your order has been handed over to the delivery service, we can unfortunately no longer change the delivery address or delivery date.
In some cases, the delivery service may offer the option of adjusting the delivery afterwards. Using the track-and-trace link, you can check, for example, whether the delivery day or delivery location can still be changed.
Can I change products afterwards?
No, after your order has been completed, products can no longer be added, removed or exchanged.
If you would like to order different products, you can place a new order.
Would you instead like to cancel your original order? Please contact our customer service team as soon as possible to discuss the available options.
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