Would you like to cancel your order with Conder Wines? Please contact our customer service team as soon as possible. As long as your order has not yet been dispatched, we can check whether cancellation is possible.
Important: Cancellation is only possible before dispatch. Your order is only considered cancelled once you have received confirmation from us.
How can I cancel my order?
Please contact our customer service team as soon as possible. Have the following information ready:
- Your order number
- The email address used when placing the order
We will check the current status of your order and let you know whether we can still cancel it.
What happens if my order has already been dispatched?
Once your order has been handed over to the delivery service, unfortunately we can no longer cancel it.
However, you can return your order after receiving it in accordance with our returns policy. You can find more information here:
- How can I return my order? – Find out step by step how to register a return and send your parcel back.
- What is your returns policy? – Find out about the return periods and conditions.
When will I receive my refund?
If your order has been successfully cancelled and you have already paid, we will arrange the refund.
The refund will be issued via the payment method originally used. How quickly the amount appears in your account depends on your payment provider.
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