Would you like to return your order to Conder Wines? You can cancel your purchase within 30 days of receiving your order, without giving a reason. Simply follow the steps below to arrange your return.
Important: You are responsible for the return shipping costs for standard returns. Please pack your wine bottles carefully to ensure they are well protected during transport.
Step 1: Register your return
We recommend registering your return using our online returns form. Simply provide your order number and let us know which items you would like to return.
Step 2: Pack your wine securely
Carefully pack your wine bottles to prevent damage during transport. We recommend using the original packaging or a suitable wine shipping box. Please also include any accessories that came with your order.
Step 3: Create a shipping label
You can return your parcel using DHL, for example. Simply purchase a shipping label online or obtain one at a DHL service point.
Buy a DHL shipping label online
We recommend keeping your proof of postage and tracking number until your return has been fully processed.
Step 4: Send your parcel
Attach the shipping label to your parcel and send it to the following address:
Conder Wines
Returns Department, stating the order number
Schlavenhorst 51
46395 Bocholt-Mussum
Germany
Please send your return within 14 days of notifying us that you wish to cancel your purchase. As long as you send the parcel before this deadline, your return is considered to have been sent on time.
When will I receive my refund?
We will refund the applicable amount within 14 days of receiving your cancellation request. However, we may wait until we have received your returned items or you have provided proof of return shipment, whichever comes first.
Your refund will be issued to your original payment method. The time it takes for the money to appear in your account may vary depending on your payment provider.
Can I return opened or damaged wine bottles?
Wine bottles must be unopened and in good condition to qualify for a standard return and refund. Opened or used wine bottles are not eligible for a refund.
If a bottle arrives damaged or has a quality defect, please contact our customer service team so we can help you.
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