Did one or more wine bottles arrive damaged? We are very sorry! We want you to be able to enjoy your wines in perfect condition and will be happy to arrange a quick solution.
1. Take photos of the damage
To enable us to process your complaint quickly, we need the following photos:
- A photo of the damaged wine bottle(s)
- A photo of the shipping box and packaging
- A photo of the shipping label showing the tracking number
If possible, please keep the packaging and damaged items until we have processed your complaint.
2. Report the damage
Report the damaged items using our contact form. Provide your order number and upload the photos.
3. We’ll find a suitable solution
Once we have reviewed your report, we will get back to you with a suitable solution.
Frequently asked questions
What happens if only one bottle is damaged?
Even if only one bottle is affected, we will be happy to help. Report the damage using our form and specify which bottle was damaged.
Do I have to return the damaged bottles?
Please do not return damaged wine bottles yourself. Our customer service team will let you know if a return is required.
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