Are you waiting for your order and would like to know where your parcel is? No problem! You can check the current status of your order in your customer account. As soon as your order has been dispatched, you can also track your parcel via DHL.
1. Check your order status
Log in to your customer account and go to ‘My Account’ → ‘Orders’. There you will see the current status of your order.
If your order status is ‘In progress’, it is still being processed and has not yet been dispatched.
2. Track your order with DHL
As soon as your order has been dispatched, you’ll automatically receive an email with your Track & Trace link.
Click on the link to view the current dispatch status of your parcel via DHL. There you will also find out when your order is expected to be delivered.
Good to know: Once dispatched, your order is usually delivered within 2–3 days. The estimated delivery date shown in the DHL tracking system may still change during transit.
3. Has your order not arrived yet?
If your order is taking longer than expected or the delivery status hasn’t changed for a prolonged period, our customer service team will be happy to help.
Please contact us and provide your order number and the email address used when placing the order. We’ll check the delivery status and, if necessary, initiate an enquiry with DHL.
Frequently Asked Questions
My order is still showing as ‘Processing’. What does that mean?
Your order is still being processed and has not yet been dispatched. As soon as your parcel has been dispatched, you will automatically receive an email with your tracking link.
I haven’t received a tracking link yet. What can I do?
First, check your order status in your customer account and your spam folder. As long as your order is still being processed, it hasn’t been dispatched yet.
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